Products purchased via the Wolf & Thistle website can be returned to us for a full refund or exchange within 14 days of delivery in case of manufacturing defects or damages to the product during transit.
All Wolf & Thistle clothing is made to order. When you purchase your product, it is manufactured in the style and size requested, just for you. As such, we will not accept returns due to ordering an incorrect size. Wolf & Thistle works with multiple manufacturing partners and to ensure correct sizing is reflected, a detailed size guide, relevant to the specific product is available on every page. We kindly request that said measurements are reviewed before ordering your product.
Please contact us at firstname.lastname@example.org with your receipt / order confirmation email for proof of purchase.
Clearly state the reason for return and provide images of the product defect.
A customer service representative will revert to you within 3 business days.
Upon review, you may be asked to return the product to 2055 Limestone Rd STE 200-C, Wilmington, DE, New Castle, US, 19808.
Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
If you would prefer an exchange instead of a refund, once we have received the original product purchased, we would be happy to honor any promotional pricing you may have received. All exchanges are sent with free postage and packaging.
- Where the exchange is less than the price you originally paid, we will automatically refund you the difference.
- If there is an outstanding difference in price we will charge this to the original payment card if available or request that you contact us to pay the difference.
- You will be provided an exchange form or the online Rebound returns service, to ensure you are authorizing Wolf & Thistle to take a payment for the difference in price from your original order (where applicable).